Every fish is sent healthy and colorful as per international standard.

 

All shipments are accompanied with health certificates for live tropical fishes from The Royal Fisheries Department of Thailand for a fee of $15 per shipment and/or (if you order Aquatic plants) Phytosanitary Certificates from The Department of Agriculture of Thailand for a fee of $35 per shipment.
 

All prices can be found in our price list. Prices are quoted in US dollars and cents. In addition to the price of the product, we charge a packing fee of US$8 per box for discus and betta, US$6.50 for other fish. There's also a handling fee of US$70 per shipment.

Product prices in our price list are floating prices, which correspond to changes in currency as well as market variations. Prices will be updated as frequently as required. You can assume that the prices seen in the latest version of our price list are the most updated prices, and we'll accept the prices indicated in our list even though the actual prices have changed but not yet updated.
 

Fish are quarantined and delivered within 7 working days after full payment is received. This is to allow time for conditioning the fish for export and preparation of necessary documents.

Delivery is also subject to airlines approval of shipping space and customer confirmation of shipment. You must specify at point of purchase what documents are required to avoid delay in shipment.
 

Order for fishes can be packed into1/4, 1/2, 3/4, or 1 box accordingly.

All fishes are packing in plastic bag, and placed in polystyrene-foam box and followed with corrugate box. 

Fishes are packed in polyform boxes. The dimension of the boxes are 60 x 45 x 30 cm. (About 23.6 x 17.7 x 11.8 in)

The weight per box is between 16.50 kg to 20kg , depending on the type of fish and packing density involved.

Packing charge per box :

 

US$ 10  for Cichlids , Discus and Bettas (or others that need individual fish packing),

US$   8  for other fishes.

The packing densities listed on the price list are only indications for fishes packed to endure flight duration excluding unforeseen delays during transit. We reserve the right to alter packing density according to the prevailing situations at time of packing to:

- minimize possibilities of DOA (Death On Arrival) while keeping an eye on the absolute need to economize on freight charges.
- give allowance to sensitivity of the fish being shipped

You will be advised of the changes needed to be made to packing densities before the orders are processed. Buyers bear full responsibility (without DOA guarantees) when they make requests for fixed density packing.
 

If your fishes do not arrive alive or if they die within 24 hours after receiving them at the airport, we will replace them for FREE.

The following conditions apply:

1. You must take immediate delivery of your order upon its arrival.
2. Please make sure that your water quality is good.
3. You must acclimate the new arrival fishes.

Under normal flights/shipment conditions our records have shown more than 95% alive on arrival at destination airport.

We will replace the dead specimen on your next order. Pictures of dead fishes must be sent to us immediately within 24 hours after the receipt of the fishes. We only accept quality pictures which clearly reveal the quantity in detail. Our guarantee does not cover the cost of shipping or applicable packing charge.


The guarantee and claims are strictly valid within 24 hours after receiving the fish. Upon discovering DOAs, please report back to us with proves as soon as possible.

Please note that upon discovering evidences pointing towards fraudulences, we obtain the rights to reject the suspected claim. Please be reassured that we do not want to risk losing any honest customer, and we will not terminate a claim without obvious prove. If you have any question regarding this aspect, please contact our customer support for more information.


IMPORTANT:

In the event of loss due to flight delays or mishandling by airplane, we advice you to check the fishes immediately upon the receipt at the airport, preferably with the personnel who bring out your boxes.Claims should be immediately lodged directly to the airline concerned. If you do not carry out the above procedures, you risk the possibilities of getting your claims rejected. Please note that we are not liable for such DOAs. In any event, you're advised to keep us informed.
 

We reserve the right to change the above Terms and Conditions without prior notice.